skip to Main Content
Pink Accent Top

FREQUENTLY ASKED QUESTIONS

Blue Accent Bottom

Below are some Frequently Asked Questions that you may find useful. We are continuously updating these so that you have all the information you need.

Is there a limit to how many assets I can track?

No, ASSETSPIRE is charged on a per-user basis. So you can manage as many assets as you like.

Do I need specific hardware to install and run ASSETSPIRE?

No. ASSETSPIRE is a cloud based solution you access through your web browser. You don’t need any special hardware, just your PC or Mobile Device and a modern web browser.

Am I tied into a long contract?

No, with ASSETSPIRE you can sign up on a monthly basis and cancel at anytime.

Can I add additional users once I have signed up?

Yes, you can add additional users at any time in your System Setup in your account.

How many locations can I add?

You can enter and manage as many locations as you need.

What is an asset?

An asset can be anything that you want to keep track of. Assets are created by selecting both a product template and a location where the asset can be found. They require a name but any data can be stored e.g. financial, procurement, ownership or condition.

What is a product?

Products are used to define a distinct model and to provide a template for each asset. Whether you have 1 or 100 assets of a particular model they all use the same product. Watch our explainer video

Do I need a barcode scanner?

No, just download our Companion App on your Android device and use your camera to scan any barcode you like.

Where can I download the Companion App?

The ASSETSPIRE companion app is currently only available on Android. Users will be notified when an iOS version is released. Download Android App here

Is support available?

Yes, all accounts have a Support Setup section where you’ll find all kinds of support assistance including video tutorials, a knowledge base and a place for you to log tickets or chat to a support assistant.

How can ASSETSPIRE help me become GDPR compliant?

ASSETSPIRE can help you track all your assets that contain customer data including hard drives, data tapes, servers, storage devices, laptops, the list goes on. Start managing your assets online today in under 4 minutes.

LOOKING FOR ANSWERS TO MORE TECHNICAL QUESTIONS?
Back To Top